Operations Manager - Hospitality and Facilities Services

JOB SUMMARY

As the Operations Manager – Hospitality and Facilities Services within our Facilities Division, you'll play a central role in driving leadership, divisional results, operational excellence, and client satisfaction. Under the limited supervision of the Facilities Director, you will meticulously plan, direct, and coordinate business activities for assigned contracts/accounts, ensuring the consistent implementation of standard operating procedures and the efficient management of resources.

This leadership will be instrumental in fostering a high-performance team culture, serving as a mentor and leader to assigned teams while overseeing day-to-day operations and client relationships. You'll actively contribute to the development of new growth opportunities and play a pivotal role in achieving divisional objectives.

This is a full-time position based in Anchorage, AK. Hybrid Schedule: 3 days in the office and 2 days remote.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s degree in Hospitality Management, Business Administration, or related field plus 4 years of experience in a management role OR combination of experience and education. Prior supervisory experience is required.


• Previous work experience in the hospitality/service industry and a thorough understanding of facilities management services preferred.


• Previous North Slope or Remote Operations experience preferred, but not required.


• Proven project management skills with the ability to handle multiple tasks and projects simultaneously in a complex environment.


• Excellent written and verbal communication skills, along with a strong problem-solving mentality and technical credibility


• Ability to gain respect, challenge oneself and others, and empower, develop, mentor, and coach team members


• Team player with strong people skills.


• Willingness to travel extensively to assigned job sites and work on the on-call basis.


• High level proficiency with MS Office (Teams, Word, Excel, Outlook)


• Valid driver’s license and clean driving record.

ESSENTIAL FUNCTIONS

• Promote DUS mission and Values. Cultivate a culture of excellence, collaboration, and innovation to drive performance and employee engagement.


• Lead, motivate, and inspire a diverse team towards achieving divisional objectives.


• Oversee assigned contracts and provide leadership, direction and control for all aspects of operations including service delivery and compliance with contractual obligations, P&L, personnel, reporting, customer satisfaction, and general project management as needed.


• This position has general supervisory responsibility for direct and indirect reports and personnel related decisions within the assigned contracts. This includes, but is not limited to recruitment, hiring, retention, training, performance management, compensation, employee relations, and investigations.


• Drive operational outcomes and measure performance against divisional goals, fostering a culture of accountability and continuous improvement.


• Actively engage in daily operations including regularly visiting site operations and customers to understand market nuances/changes and opportunities to enhance the business.


• Communicate effectively on matters such as contract status, performance, concerns, issues that need to be addressed and potential future contract requirements.


• Provide reporting on costs, budgets, labor force, and overall contract performance, as needed.


• Champion a culture of continuous improvement, encouraging feedback, innovation, and knowledge sharing among team members.


• Identify opportunities for process optimization, efficiency enhancements, and cost-saving measures, driving tangible results.


• Recognize new commercial business development opportunities and prospects and recommend approach to senior management.


• Engage in data driven decision making using data, logic, benchmarking, and leading practices to determine best solutions for the business. 


• Practice effective risk management and resource adequacy at the job sites.


• Ensure compliance with regulatory requirements and company policies to maintain a safe and healthy work environment.


• Implement robust safety protocols and training initiatives to mitigate risks and prevent incidents.


• Support marketing efforts and assists with bids/proposals.


• Support overall execution of strategic business plan/action plan for the division.


• Lead and/or assist with the mobilization of new contracts and job sites.


• Willingness to travel and work at various locations as required.

JOB SPECIFIC COMPETENCIES

• Ability to work independently or function as a core team member; to establish and maintain effective relationships with other management staff, employees and other company affiliates, clients and the general public.


• Ability to work under pressure and meet deadlines.


• Understand various facilities management marketing tactics, best application of each and corresponding budget implications.


• Excellent communication skills, both oral and written, and ability to determine what audience needs to be included in the communication.


• Excellent interpersonal skills, able to work well with a large group of very diverse personalities and work styles.


• Excellent process/project management skills including delineation of responsibilities, status follow up and communication, timeline management and ability to identify service related issues and rectify them quickly seeking input from appropriate team members and/or senior management


• Knowledge of Safety Management Systems and understanding of principles of safety in an industrial environment


• Ability to identify information gaps, gather and distill new information, fill in gaps in client briefs and work with partner agencies and understand the scope of each.

Denali Universal Services is an Equal Opportunity Employer.