Sous Chef, Operations

Main Duties and Responsibilities: 

• Responsible for ensuring food specifications and labor objectives meet all Company and customer requirements 

• Supervises department for quality and quantity; ensures items are produced and dated according to specification, and coding system is adhered to correctly (i.e. - FDA, USDA, HAACP and other governmental regulations) 

• Keeps account of attendance, sets up paperwork, sets up each shift and assigns employees to specified sections (schedule optimization) 

• Orders raw material from storeroom and produces extra meals at last minute as needed 

• Prepares daily production sheet and assigns tasks to employees; works with and directs employees through the use of the production sheet and passenger counts 

• Responsible for all food items after requisitioning them from the storeroom; training and recurrent training of all employees on proper procedures of preparation 

• Ensures safety procedures are adhered to; maintain cleanliness through shift to ensure quality product 

• Manages daily production of hot and/or cold kitchens for quality and consistency 

• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. 

• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.  

• Monitors daily manpower planning and schedules employees.   

• Responsible for employee retention and reducing employee turnover. 

• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). 

• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles. 

• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority. 

• EmployeeServSafe  

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Qualifications 

Education: 

• Associates degree in the Culinary Arts or a Culinary Arts certification preferred. 

Work Experience: 

• Minimum 1-3 years of experience  

• Minimum 7 years of experience 

• Previous supervisory experience working in a high volume, manufacturing, food production, restaurant or catering environment preferred.  

• In-flight catering experience or experience in a high-volume food service environment preferred.  

Job Skills: 

• Ability to cook meals according to detailed specifications.  

• Ability to work in a fast paced, deadline driven environment.  

• Must have strong and effective leadership skills, and the ability to successfully manage a team of cooks.  

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• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.  

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• Must have the ability to give negative and positive feedback to employees on a daily basis.  

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• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.  

• Experience with menu design a plus.  

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Technical Skills: (Certificates, Licenses and Registration) 

• ServSafe Certified is preferred.  

Language / Communication Skills: 

• Must have excellent written and oral communication skills.  

• Bi-lingual in Spanish is a plus.  

Work Environment / Requirements of the Job:  

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.  

• In a normal production kitchen facility, there may be physical discomfort due to temperature and noise.  

• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.  

• A rotating schedule of over 55 hours per week is typical.  

Estimated Total Size of Team:  Up to 40, varies by unit 

Gate Group Competencies Required to be Successful in the Job: 

• Thinking – Information Search and analysis & problem resolution skills 

• Engaging – Understanding others, Team Leadership and Developing People 

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively 

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus 

Demonstrated Values to be Successful in the Position 

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: 

• We treat each other with respect and we act with integrity 

• We communicate and keep each other informed 

• We put our heads together to problem solve and deliver excellence as a team 

• We have passion for our work and we pay attention to the little details 

• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes 

• We do what we say we will do, when we say we are going to do it 

• We care about our coworkers, always taking an opportunity to make someone’s day better