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Hospitality Associate - PS LAX

Who We Are PS
Full-time
On-site
Los Angeles, California, United States
 

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.  


With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.  


Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.  

 

The Role

The ideal candidate must feel comfortable setting our areas up for the first and last impression for our guests and members, possess excellent verbal and nonverbal communication skills, and be able to own a variety of tasks at any given moment.  Successful candidates will be warm, professional, detail oriented, flexible, discreet, and make the member or guest the top priority.

 

A Hospitality associate is primarily responsible for the efficient and accurate handling of all suite products and services before, during and after a member’s use of PS.

 

Responsibilities & Expectations 

  • Assess suites/Airfield Areas and account for used items, restock as needed
  • Track inventory using Toast
  • Participate in Teams chats to create a seamless experience for each movement
  • Strong communication on radio with different teams for different tasks
  • Coordinate with Housekeeping Department for suite set up
  • Communication with Inventory Specialist for items status and restocking needs
  • Prepare suites for members arrival and continue to monitor all updates via teams, email, and radio communication
  • Assist Salon team when needed with Food & Beverage requests
  • Ensure all suites are at department standards for every movement
  • Restock and keep storage areas organized
  • Be available to work AM, MID and PM shifts

 

  • Experience working around confidential and sensitive information.
  • Experience in a customer service, airline and/or hospitality industry related role.
  • Ability to focus attention on member needs, remaining calm and courteous at all times
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively and collaboratively as part of a team
  • Pass a pre-employment drug screening + background check.
  • Must be authorized to work in the United States.
  • PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

 

Full Time Employee Benefits 

  • Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
  • 401K retirement plan with company matching
  • Health and Dependent care FSA and HSA with company matching 
  • Merit-based raises and bonuses
  • 12 PTO Days / 6 Paid Sick Days Prorated Annually
  • Monthly health & wellness and phone reimbursement
  • Paid training
  • A great career path with promotion opportunities.

 

 

Compensation $24.76/hour. Bonus and overtime opportunities available. This is a full-time role.



PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.