POSITION DESCRIPTION

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The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Summary:  The Hospitality Attendant supports the Food and Beverage FOH & BOH areas and provides the opportunity for individuals to gain knowledge and experience of the Food and Beverage Casino industry by performing the duties of the following positions as assigned.  These positions include the following, but not limited to; Food & Beverage, Mountain View Sports Bar and Amore departments; Busperson, Food Runner, Banquet Attendant, Dish Machine Operator, and Prep Cook. This position is a non-tipped with dual rate options.

Essential Job Functions may include any of the following:

• Provides constant, attentive, and friendly service to customers at all times.
• Greet guests, assign, and escorts them to tables and provides information regarding the food outlet including menus, liquor lists and specials.
• Clear and wipe tables, chairs, counters, floor, walls, sink and all beverage service areas.
• Carries dirty dishes to dishwashing area and ensures empty tubs are available.
• Scrape food from dirty dishes and wash them by hand or place them in racks or on a conveyor dishwashing machine.
• Washes, peels, cuts, and seeds vegetables and fruits,
• May measure and mix ingredients according to recipe to prepare food.
• Delivers food to tables/bar.
• Busses tables and assists other staff as needed.
• Prepares beverages and expedites food orders
• May brew coffee, stock, and fill beverage containers, condiments, and ice bins.
• May check for proper temperature and time control or all items on the food line and record data.

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise and Business Vision.  
• Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures, including all applicable H.A.C.C.P. guidelines in kitchen operations.

• Principles, practices and processes of food and beverage preparation and delivery.
• Principals, practices and processes of safe food handling and safe work practices.
• Symbols of danger, poison, and hazards.

• Providing excellent guest service.
• Serving food & beverages.
• Recognizing and correcting situations that are unhealthy or may lead to poor customer service.
• Ability to communicate information effectively and accurately to internal and external customers, both orally and in writing.
• Ability to operate a computer-based POS system.

Education, Experience, Licenses, Registrations, and Certifications:

• High school diploma or general education degree (GED); and a minimum of three months related experience and/or training; or equivalent combination of education and experience.
• Low-security gaming license issued by the Grand Ronde Gaming Commission. 
• State of Oregon Food Handler’s Certificate.
• State of Oregon Liquor Control Commission Server’s Permit.
• Must be at least 18 years of age.

Environmental Factors and Conditions/Physical Requirements:

• Must be able to stand and/or walk for up to 8-10 hours in a shift.
• While performing the duties of this job the employee is occasionally exposed to extreme cold and extreme heat, wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, fumes of airborne particles, vibrations, outside weather conditions, risk of electrical shock, and is regularly exposed to tobacco smoke.  The noise level in the work environment is usually moderate to loud. 
• Areas of assignment may be restricted to employees under 21 years of age.

Equipment and Tools Utilized:

• Equipment utilized includes: personal computer, standard office equipment, box knife, card board crusher, and tools and equipment normally used in cleaning and maintaining food and beverage areas such as coffee urns, dishwashing machines, espresso machines, push carts, trays, bus tubs, utensils and serving plates, telephones, audio/video equipment, and two-way radio.

The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

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Authorized Signature                                                                             Date

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Employee Signature                                                                              Date