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Hospitality Manager - Four Graces

Foley Family Wines & Spirits
Full-time
On-site
Dundee, Oregon, United States
Hospitality
The History of Foley Family Wines & Spirits
Established by Bill Foley in 1996, Foley Family Wines & Spirits (FFWS) is a portfolio of highly acclaimed wines and spirits from some of the world’s greatest estates. The company owns more than 25 wineries and distilleries, each with its distinct style, legacy, and approach to hospitality.

FFWS has expanded its portfolio significantly since its founding, now including such storied brands as Chalk Hill Estate Winery, Sebastiani, Roth, Banshee, Ferrari-Carano, Chateau St. Jean, and Lancaster in Sonoma County; Merus, Silverado, and Foley Johnson in Napa Valley; Lincourt, Firestone, and Foley Estates in Southern California; Chalone Vineyard in Monterey County; Four Graces and Acrobat in Oregon; and Three Rivers in Washington. Foley Family Wine & Spirits import wines include Lucien Albrecht in France, Nieto Senetiner in Argentina, and 14 wine brands spanning three of New Zealand’s most acclaimed winegrowing regions: Marlborough, Central Otago, and Martinborough. The growing global spirits portfolio includes Minden Mill Distilling, Charles Goodnight Texas Straight Bourbon Whiskey, New Zealand’s Lighthouse Gin, El Mexicano Tequila, The Loch Lomond Group in Scotland, Two Stacks Irish Whisky and Killowen.

Job Summary
The Hospitality Center Manager is a dynamic, hospitality focused, and strategic thinking leader with excellent communication and organizational skills. A successful candidate is able to prioritize, multitask, problem solve and ensure that the team is held to the highest standards. The HC Manager will lead their team to achieve best-in-class customer experiences while retaining membership and financial goals. The HC Manager is responsible for optimizing member and guest experiences with focus on driving retail sales, staff development, increasing traffic and growing club memberships.

** The schedule for this position requires weekends. **

Essential Duties and Responsibilities

    • Build relationships with key community partners, vintners associations and develop key inter-winery partnerships, track and prioritize outreach
    • Track and deliver daily/monthly/annual metrics to senior leadership team
    • Work closely with SVP, Directors and other CO-Managers to exceed member acquisition and retention rates, sales volume and KPI goals.
    • Conducts self in a manner that drives team cohesion, unity & performance
    • Creates culture of continuous improvement through leadership behaviors of identifying solutions, creating opportunities for team members, and positivity
    • Lead Hospitality Center to exceed customer service expectations while motivating team members to hit goals and celebrating key milestones
    • Support direct reports in developing skills and coaching on professional development
    • Create and deliver quarterly performance assessments through Success Factors for all direct reports and teams
    • Understand, uphold and train employees on the Foley Family Wines & Spirits Core Values
    • Deploy peer-to-peer critical thinking and problem-solving skills when presented with challenges, projects and other duties as assigned
    • Work collaboratively across the business to understand needs of the trade, VIP, and special events areas in order to execute best-in-class experiences.
    • Work with business analysts for tracking, processing and updating of wine club and sales commissions
    • Aggregate and organize customer data; develop and analyze reports on customer feedback and provide meaningful insights to senior leadership team

Required Knowledge, Skills & Other Abilities

    • Must be at least 21 years of age
    • High level wine knowledge and the ability to execute experiences, tours, VIP tastings, trade tastings independently and at an expert level
    • Ability to repeatedly stoop, lift and carry 40 lb. cases of wine
    • Proficiency with Microsoft Office Suite required
    • POS and cash handling experience is required
    • Must have a commitment to excellence and high standards for hospitality and customer service
    • Must have excellent written and oral communication skills as well as strong organizational, problem-solving, and analytical skills
    • Must have a professional appearance and demeanor
    • Must be able to work a flexible schedule including evenings, weekends, and holidays

Education & Experience

    •  Bachelor degree or a wine-related technical degree with minimum 5 years of hospitality related experience is preferred
    • 3-5 years of hospitality management experience
      • #WJ-DTC-ML-ON-FT-FFWSW

Work Environment

    • The hospitality center is a non-smoking work environment. Employees working in the hospitality center are asked to not smoke during a workday or be free from any smell that may be associated with smoking. No heavy perfumes, hand lotion or hair products are allowed as they can interfere with the tasting of wines.

Company Core Values:

    • Teamwork – Be a Spirited Partner
    • Commitment – Crush Every Day
    • Quality – Good vs. Grape: It’s All in The Details
    • Integrity – It Takes a Community
    • Safety – Tend the Vines
    • Entrepreneurship – Love the Wine You’re With
    • Fun! - Smile! You Have Purple Teeth!
$85,000 - $95,000 a year
Foley Family Wines & Spirits provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.


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