Senior On-Site Service Specialist, Hospitality
POSITION PROFILE
Provides consistent and high quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders as well as maintains cleanliness standards for kitchens, equipment and meeting rooms. Assembles and arranges conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate break down times. Office maintenance, including, but not limited to: trash removal, cleaning, ordering and restocking kitchens, pantries, supplies, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration.
Job Duties and Responsibilities
�· Ensure excellent and professional client service at all times
�· Ability to train team members on responsibilities and tasks associated with the position
�· Provide general assistance in cleaning kitchen and function areas, as directed
�· Conference room sweeps (adjust chairs, wipe down tables, stock supplies, adjust blinds)
�· Maintaining kitchens and cleaning kitchen equipment including coffee machines, refrigerators, microwaves, ice machines, etc.
�· Loading dishwasher with items used by the client personnel
�· Preforms other duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications)
Typically Required:
�· Requires high school diploma or GED
�· 1-2 years of related hospitality and office experience is preferred
�· May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy
KNOWLEDGE, Skills And Abilities
�· Ability to communicate clearly both verbally and in writing
�· Capable of working in a fast paced environment
�· Excellent customer service skills and organization skills
�· Basic computer and office equipment skills
�· Ability to meet/exceed customer expectations
�· Ability to follow directions
�· Maintain a clean and safe work area
�· Ability to work as a team or individually
Working Conditions, MENTAL aND PHYSICAL DEMANDS
�· Typically works in a professional office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
�· Requires internal contact within department and with client personnel, external contact with customers, agencies, vendors, etc and general public
�· Physical effort is required such as walking, standing, bending, reaching, lifting or carrying objects could weigh up to 75 lbs or more (i.e. office furniture, conference room fixtures, equipment, supplies, etc.)
�· Walking and pushing 30 pound refresh cart to specific rooms including conference rooms, kitchens and break stations
�· Able to walk or stand for long periods of time
�· Requires moderate dexterity �· regular application of basic skills (postage machine, office equipment, minor maintenance on conference room furniture, eye/hand coordination)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
This job is closed.