Regional Manager - Hospitality Valet Team

Onsight Healthcare is seeking a Regional Manager to direct and manage our valet-focused hospitality operations at healthcare facilities across the United States.  Based out of our home office in the suburbs of Nashville, TN, you will ensure the safety and efficient operations of our hospitality valet services and uphold our company’s commitment to consistently exceed customer expectations.

We are growing rapidly and are searching for an experienced candidate to join our team, as a Regional Manager for our Hospitality and Valet Operations.

About You

You are a dedicated and compassionate individual with a genuine passion for leading others. A customer-obsessed team player, who leads with empathy, inspires daily, and loves to go to the root cause of a problem to ensure that customers are having an exceptional experience with your team. You show a commitment to continuous improvement of yourself and your team. Your amazing interpersonal skills are second nature, you are an active listener, and you practice empathy daily. You know how to de-escalate difficult situations and how to keep a calm and composed demeanor under pressure.

Location:

• On-Site
• Office-based at our corporate office in Brentwood, TN
• Travel up to 25%  

• Eligible to work for any U.S. Employer
• 3+ years of management and leadership experience in a multi-location setting.
• Bachelor’s degree or combination of college and 5+ years of relevant job experience.
• Comfortable communicating and negotiating with client senior leadership as much as working with field level teams.
• Success of interviewing/hiring/developing a tenured and high performing team.
• Ability to give in-the-moment constructive feedback on employee performance, conduct 1:1’s, and consistently develop a high performing team that operates with integrity, compassion, and empathy.
• Strong client and team, relationship building skills.
• Understands how to create reports and use data as a tool for developing an exceptional patient experience.
• Established analytical, problem-solving, and decision-making skills.
• Capacity to collaborate with diverse populations of team members and hospital administration to earn trust and influence to achieve results.
• This Employee must be physically able to travel to sites within their region, and may include being exposed to harsh elements including severe cold weather/rain/sleet/snow, and other inclement weather.

Job Responsibilities

• Provides supervision, motivation, and leadership to teams at 15+ healthcare facilities.
• Determines extent and service quality levels by visiting sites regularly.
• Coordinates and manages new facility start-ups within their region.
• Conducts Quarterly Business Reviews (QBRs) while fostering positive client relationships.
• Reviews and analyzes operational performance and suggests improvement plans to VP of Operations
• Monitors contract services budget and financial performance management
• Reports to VP of Operations on quality audit metrics; to include safety, client satisfaction, and financial performance.
• Complies with labor management tools, systems, policies, and procedures.
• Trains, supports, and coaches Area Managers and Site Managers.
• Conducts regular performance reviews.
• Interviews candidates professionally and manages staff levels as per contractual obligations.
• Manages escalated customer issues, incident reports, and claim actions.
• Ensures all company standards and procedures are followed.

Compensation & Benefits:

• Yearly Salary: $60,000
• Quarterly bonus package: Up to $15,000 yearly
• Advancement Opportunities
• Annual Merit-Based Pay Raises
• Medical, Dental, and Vision Insurance
• Short-Term and Long-term Disability Insurance
• Life and Accidental Insurance

About Our Company

Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is delivering creative multi-service solutions and building dynamic teams that function as an extension of our client’s healthcare services. Some of our services include Concierge, Valet, Shuttle, Patient Sitters, CNAs, and Environmental Services.  The Regional Manager must be able to provide leadership to teams, identify and implement ways to improve, manage operating expenses, and track and analyze performance among other duties.

Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.