Williams Lea is hiring for a Sr. Hospitality Associate for our New York City office to work Monday to Friday 11:00 am to 8:00 pm! NEW GRADUATES ENCOURAGED TO APPLY!
Pay: $26.00/hour
Benefits:
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
Job qualifications
-
High school diploma or equivalent.
- Minimum of three (3) year hospitality services experience in a legal, banking or corporate environment or three (3) years of experience in hospitality, restaurant or housekeeping industry
- Able to make independent decisions that conform to business needs and policy.
- Strong interpersonal communication skills required.
- Excellent organizational skills required.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Strong attention to detail is required.
- Must work well in a team environment.
- Professional attire and demeanor required.
- Good written communication skills.
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Ability to work in a fast paced, high energy environment.
- Ability to work on multiple projects simultaneously.
- Ability to operate basic audio/visual equipment.
- Professional telephone demeanor.
- Ability to anticipate client’s needs for meetings and events.
- Must be self-motivated with positive can do attitude.
- Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Job duties
(* denotes an “essential function”)
- * Under minimal supervision, check conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately.
- *Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
- *Build strong relationships with clients and team members, creating a collaborative workplace.
- * Clean conference rooms after use and return property to vendors if necessary.
- * Prepare coffee and other beverages in assigned kitchens at the beginning of each shift.
- * Clean coffee makers in each kitchen in the evening.
- * Wash and polish dishes and glassware
- * Bring food and/or deliveries from messenger center to specified floor, as needed.
- Communicate with supervisor or client on meeting request concerns or deadline issues.
- Maintain inventory of catering supplies and order supplies as needed.
- Assist in training new hires.
- * Prioritize work flow and work with team to complete all tasks
- Assist in process improvement ideas.
- Answer telephone in hospitality center.
- Adhere to Williams Lea policies in addition to client site policies.
- Must be able to lift up to 50 lbs. on a regular basis.
- Provide back-up support to Reception and/or Office Services as needed, including:
- *Answer incoming calls, received on a multi-line phone system, in a cordial, professional manner. Transfer calls to appropriate individuals.
- *Assist in scheduling of conference rooms and directing guests to appropriate spaces.
- *Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.
- *Provide high level services to staff, clients, and guests.
- *Order catering for breakfast, lunches, and/or events and coordinate delivery to office, as needed.
- *Communicate with manager and client on job or deadline issues.
- *Handle additional projects as assigned. Handle sensitive and/or confidential documents and information.
Working conditions
- General work environment is professional.
- Potential hazards are involved in working with hot food and cleaning supplies.
- Must be able to work standing up all or most of the time.
- Ability to work overtime as needed.
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
#acc