SUMMARY:Β
The Hospitality Host is part of the Hotel Team creating a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs. Their responsibility is to create unique memories and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Excellence Standards. They assist in managing and supporting consistency of service and delivering results that contribute to the mission and overall success of the Hotel/Gift Shop, including accomplishing performance objectives linked to improving customer service and the value of the Hotelβs products and services to its customers and clients.Β
ESSENTIAL DUTIES:
QUALIFICATIONS AND/OR REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively before groups of guests or employees. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Native American Preference
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