Title: Premium Sales & Hospitality Specialist
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview:
Responsible for generating new business revenue through year-round sales efforts of premium hospitality areas at NYRA tracks inclusive of seasonal packages, memberships, partial plan packages, suite rentals and group tickets.
Essential Functions:
• Execute new business campaigns through multi-channel outreach, consultative sales meetings, presentations, site visits and diligent follow through.
• Utilize sales tools such as ZoomInfo to generate qualified premium seating leads via researching industries, companies, and referrals.
• Contribute to the development and implementation of unique sales strategies, ideas, and programs as a means of producing new business opportunities.
• Responsible for managing entire sales cycle from prospecting clients, closing the sale and continued service for upsell.
• Monitor and manage premium sales inventory for Saratoga Race Course and Belmont Park in accordance with established NYRA guidelines, policies, and procedures to ensure the highest levels of guest satisfaction;
• Employ solution-based selling to maximize revenue generation by upselling existing customers and networking with new leads.
• Set face-to-face meetings with sales prospects, at on-site sales center, in venue and in the corporate community
• Attend company and community events to build network and support premium sales and promotional efforts
• Provide premium customer service in every touchpoint with clients.
• Participate and contribute to Premium Sales meetings and department wide Sales meetings.
• Foster positive, cooperative team culture by developing mutually beneficial working relationships with all team members, colleagues, and vendors.
• Achieve individual and department sales goals as set by Senior Director, Ticket Sales and Operations.
• Work alongside Managers to manage ticket inventory, pricing and data to ensure proper inventory alignment and sales forecasting.
• Analyze industry trends and offerings to inform recommendations to remain competitive in the Premium Sales & Hospitality landscape.
Qualifications:
Education (minimum): Bachelor’s degree or equivalent experience
Experience: 4+ years of sales experience in sports/entertainment and/or thoroughbred racing.
Other Requirements:
• Excellent oral, written communication, customer service and problem-solving skills.
• Proficient computer skills including experience with (Word, Powerpoint, Excel and Outlook) as well as the ability to learn and master new software programs including NYRA’s CRM and ticketing system.
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
• Driver’s license, ability to travel to Saratoga in the Summer. Available to work flexible hours including holidays, evenings and weekends.
Knowledge Required:
• Principles of sales via telephone, in-person and virtual communications;
• Principles of customer service;
• NYRA sales venues, products and services;
Summary of Physical Requirements and Work Environment:
To Belmont
0-15%
To Saratoga
0-15%
International
0-15%
Pay Range / Salary: $28.00 - $30.00