Technology Operations Lead, Travel and Hospitality

Delaware North is hiring a full-time Technology Operations Lead to join our team at Austin Bergstrom Airport in Austin, Texas. As a Technology Operations Lead, you will be responsible for overseeing technology for multiple locations and addressing systems infrastructure, solution support, local service requests, and incident management for your sites. If you are passionate about leveraging technology to enhance operations and enjoy leading a team in a fast-paced environment, apply today! 

Pay

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Administer all point-of-sale systems and related functions, including training, reporting, documentation, and user access management
• Implement technology solutions that align with overall technology standards, strategy, and operational needs
• Manage service and solution providers to ensure the successful delivery of technology services that support business operations
• Provide operational status reports and statistics on technology hardware and solutions to regional directors during monthly operations reviews
• Offer top-tier technical support for all technology services, manage incidents, service requests, change management, and ensure compliance with service level agreements

• Bachelor’s degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related field
• Minimum of 5 years of experience in the implementation, management, and maintenance of information technology infrastructure and IT systems such cloud services, server technologies, communication technologies, LANs, WANs, VoIP, and data communication systems
• Experience and knowledge of information security
• Working knowledge of enterprise systems such as Point-of-Sale, Kronos, SHIFT Time Keeping, Microsoft Windows, and Microsoft Office
• Must be willing to be on call to help support unexpected emergencies